For the most part, working in Customer care is:
1. Having waves of malicious mouth odour wash over you by 9.15am when you are premenstrual and nauseous and want to lie down. Oh, and you have to smile through this biological attack and wait until the source is safely out of view before dousing yourself in air freshener.
2. Realizing that you are actually just a glorified errand girl/receptionist/nanny/mummy/court jester.